From fine dining consumables to intelligent access systems — we supply the hospitality industry's most discerning establishments with everything they need to deliver exceptional guest experiences.
Every product in our catalogue has been carefully selected to meet the standards expected by the UK's leading hotels, restaurants, and hospitality venues.
Every product passes our rigorous quality assessment, sourced only from manufacturers who share our commitment to excellence in hospitality.
Standard stock ships within 2–5 business days. Bespoke and branded orders are given a confirmed lead time at point of acceptance — we keep you informed every step of the way.
A named specialist assigned to your account — available by phone, email, or in person for venues in our priority regions.
Custom print and branding available across our packaging and consumables range — minimum orders apply. Full proofing service included.
Tell us what you need. Our team will prepare a tailored quote within 4 business hours, with volume pricing and delivery schedule.
All prices ex. VAT. Volume discounts available from 100+ units.
Our specialist team is available Monday to Friday, 8am–6pm. For urgent supply requests, call us directly.
Last updated: 1 January 2025
Atelier Hospitality Co. Ltd
VAT No. GB 123 4567 89
"Company" means Atelier Hospitality Co. Ltd, registered in England and Wales. "Customer" means the business or individual placing an order. "Goods" means the products supplied pursuant to an order. "Website" means www.atelierhospitalityco.com.
All orders placed via our website, email, or telephone constitute an offer by the Customer to purchase Goods. Acceptance occurs only upon our written confirmation or despatch of Goods. We reserve the right to decline any order without reason. Minimum order values may apply and will be communicated at time of enquiry.
All prices are quoted exclusive of VAT unless otherwise stated. VAT will be charged at the prevailing UK rate. Payment terms for account customers are 30 days from invoice date unless otherwise agreed in writing. New customers are required to pay in full prior to despatch. We reserve the right to charge interest on overdue accounts at 8% above Bank of England base rate.
Delivery timescales vary depending on the nature of your order. Standard stocked items are typically despatched within 2–5 business days. Bespoke, branded, or made-to-order items require additional lead time, which will be confirmed in writing at the time of your order acceptance.
Faulty or incorrectly supplied Goods must be reported within 5 business days of receipt. We will arrange collection and replacement at no cost. Consumable or perishable items cannot be returned once accepted. Non-faulty returns may be accepted within 14 days subject to a 15% restocking fee and return of Goods in original condition and packaging.
Equipment supplied by the Company carries the manufacturer's warranty, details of which will be provided with the Goods. The Company provides no additional warranty beyond that offered by the manufacturer. Warranties are void where equipment has been misused, incorrectly installed, or serviced by an unauthorised party.
The Company's liability to the Customer shall not exceed the total value of the order giving rise to the claim. The Company shall not be liable for indirect loss, loss of profit, loss of business, or consequential damages. Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraudulent misrepresentation.
We collect and process personal data in accordance with the UK General Data Protection Regulation (UK GDPR). Your data is used solely for order processing, account management, and service communications. We do not sell or share your data with third parties for marketing purposes. Please contact privacy@atelierhospitalityco.com to exercise your data rights.
These terms are governed by English law. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales. These terms constitute the entire agreement between the parties and supersede all prior representations.